To ensure we can see to all of your enquires quickly and efficiently, our website uses a simple and discreet ticketing system located at http://support.hardstyle.com/. We endeavor to answer all queries within 16 working hours, and welcome you to contact us directly by e-mailing email@example.com if you have any problems raising a ticket.
We recommend checking out http://hardstyle.com/FAQ before raising a support ticket. A variety of queries and requests are handled via our helpdesk. Please see below for some examples:
- Website Bugs
- Partnership Enquiries
- Download Issues
- Advertising Enquiries
- Profile Issues
- Artist Profile Updates
- Payment Issues
While filling out a ticket, keep an eye out for the suggested articles in our knowledge base, which has many solutions. To help us assist you in the shortest time possible, please ensure you provide the following information when raising a ticket:
- Full Name
- Full Billing/Delivery Address
- Order Number (If applicable)
- Item (Track title and artist, T-Shirt name etc.)
- Specific URL
- Track & Trace Link (If applicable)
Please feel free to contact us if you would like to update your artist profile. You can add a personal top 10, biography and additional releases. We require the following information:
Subject: Update My Artist Profile
- Full Name
- Profile URL
- Contact E-mail Address
- Request Details
- Profile Amendments (If applicable)
- Record label contact (Full name and e-mail address)
Please note you will be unable to upload your own music without a Hardstyle.com partnership.
All Hardstyle.com clients have the opportunity to promote their product(s) in various ways. Please make use of the support system and send a request with the following subject: Advertising
We will contact you with further instructions. Please ensure that you have all the information ready so we can fulfill your request as quickly as possible.
Hardstyle.com is forever evolving and our biggest motivation of all is providing the best possible service. Your feedback has, and always will, directly influence the improvements we make to the website, and we welcome it. If there’s anything you feel we could improve or review we would love to hear from you. Please raise a ticket and mention “Feedback” in the subject field.
Thanks for using Hardstyle.com and we hope to speak to you soon